Shipping policy

FREE SHIPPING ON ALL ORDERS:

All order will receive free curbside delivery in the continental USA.
Orders shipping to Hawaii, Alaska, and Canada need to be calculated on a case by case basis so please contact customer service to request a shipping quote which would include Customs/Duties/Taxes. Please call customer service at 818-728-4305 or email a quote request to info@greencradle.com

WHEN WILL MY ORDER SHIP OUT?

All mattresses and bedding usually ship out within 1-2 weeks.
Quick Ship furniture orders usually ship out within 4-5 weeks.
Standard furniture orders usually ship out within 8-10 weeks
If you need a rush order then please contact customer service at 818-728-4305.

ESTIMATED ON SHIPPING TRANSIT TIME:

Crib mattresses, bedding, and accessories are delivered by third-party shipping agents, which in typically take approximately 2-6 business days. Greencradle cannot and does not guarantee the shipping time as it has no control over the third party delivery agents.
Furniture and mattresses, also delivered by third party shipping agents, typically are delivered within 8-12 business days. Greencradle cannot and does not guarantee the shipping time as it has no control over the third party delivery agents.

WHITE GLOVE DELIVERY UPGRADE:

The customer has an option to upgrade to white glove service for an additional charge where the delivery agent will take the furniture and/or mattresses off the truck, bring it inside into room of choice, unpack, setup and dispose of all packing materials. Please contact customer service at 877-476-2735 to request a quote to upgrade to white glove service. Due to shipping insurance liability delivery companies are not qualified to assemble cribs so it is the customer's responsibility to assemble the cribs.

WHAT SHOULD I KNOW ABOUT THE SHIPPING AND DELIVERY OF MY ORDER?

Furniture and adult mattresses usually ship via freight/LTL and will be delivered via curb side service where the delivery agent will take the furniture and/or mattresses off the truck and place it in front of the customer's home. The customer is responsible for bringing in the furniture and/or mattresses inside their home and setting it up themselves. The local delivery agent will contact you to schedule a delivery date that is convenient for you.
All smaller items like pillows, bedding, crib mattresses and top of bed accessories will usually ship via UPS/FedEx ground. Customer service will email the customer when the order ships out with the tracking info and an estimated date of delivery.
Greencradle is not responsible for any delivery issues you may encounter through an outside delivery agent such as UPS/FedEx, freight carriers, local delivery agent, etc.,.
Customers must be aware that UPS/FedEx may leave a door tag if the receiver was not present for the delivery. UPS/FedEx may attempt to deliver your package as much as three times, after which the package may be held at the local UPS/FedEx facility for pickup as early as the same day of your missed delivery attempt(s). Packages not picked up within 7 days will be returned back to the shipper. In such event, customer will be responsible for return shipment costs and reshipping costs back to the customer. Customer may not cancel or get a refund if a shipment is returned back to Green Cradle due to missed deliveries.
Signature may be required for all orders over $100.
Green Cradle is not responsible for the conduct, delays, or other shipping/delivery policies of UPS/Fed Ex, freight carriers, local delivery agents etc., as it has no control over such third party companies.
UPS/FEDEX GROUND SHIPPING & RECEIVING INSTRUCTIONS:
Customer service will email the customer when the order ships out. At time of delivery if the box looks dirty or torn the customer must ask the driver to note it in his system when signing for the box and customer must take photos of the box from all sides prior to opening. Do not dispose of any packaging or packaging materials unless instructed to do so by Green Cradle in writing.
All UPS/FEDEX boxes must be promptly opened and all items thoroughly inspected within 24 hours from receiving the shipment to confirm that the products arrived in good condition otherwise customer may have waived your rights to make a damage claim against the delivery agents.
In the rare case the contents inside were damaged then you must immediately email customer service at orders@greencradle.com and include your name, address and order number along with the following pictures:
a) Pictures of all 6 sides of the box and 1 picture close up of the shipping label.
b) Picture of all packaging material including foam, plastic wrap, bubble wrap, etc.
c) Picture of all 4 sides of the damaged item including close ups of the damage area.
All packaging and packaging materials must be retained in their original condition fopr inspection until instructed otherwise in writing by Green Cradle, otherwise customer waive any right to any damage claim, including any replacement.
Upon receipt of the above documentation and information from customer documenting actual shipping damage, Green Cradle may in its discretion ship out a replacement component as soon as it deems possible. If Green Cradle in its discretion elects to send such replacement, customer must have fully cooperated and continue to cooperate with Green Cradle, including retaining all damaged packaging and damaged product, and pictures/documentation as set forth above, and cooperating fully with any of Green Cradle’s or the shippers demands concerning inspection of the packaging and damaged items, further pictures, information or documentation required to make, substantiate, or complete the damage claim.
Customer must fully cooperate with Green Cradle and the shipper concerning any damaged items, otherwise customer waives their rights to any damage claims, including, all rights to any replacement, which is in Green Cradle’s discretion.

FREIGHT/LTL SHIPPING & RECEIVING INSTRUCTIONS:

Customer service will email the customer when the order ships out via Freight/LTL. When the product(s) arrive at your local terminal then the local delivery agent will typically contact the customer within approximately 1-2 business days to setup a delivery date that is convenient for you.
At time of delivery from the Freight/LTL shipper, the customer must open the box(es) immediately and inspect all the items inside prior to signing the BOL (Bill of Lading) form the driver will give you, otherwise you will waive your right to file a damage claim later in the event that something is damaged inside the box. You must immediately take pictures of the damaged packaging and damaged items, and note the damage on the BOL and describe it, before signing it.
If the delivery driver is not willing to wait for you to do an inspection, then you must write on the BOL form that “The driver is not willing to wait while I inspect the furniture and/or mattresses and that further inspection is needed” — this way you can preserve the right to make a claim if the products turn out to have indeed been damaged during shipping. Also, if the exterior of the packaging on the palette looks dirty or damaged, make sure to also note that on the BOL form and take photos, as this is important evidence in showing that the shipment wasn’t handled properly.
Important: If you check off that the products arrived in good condition without doing an inspection then the shipping agent may consider you to have waived your rights to make a damages claim against them later, in which case Green Cradle will also consider that to be a waiver.
All boxes must be promptly opened and all items thoroughly inspected upon delivery of the shipment to confirm that the products arrived in good condition otherwise you have waived your rights to make any damage claim.
In the very rare case the contents inside got damaged then immediately email customer service at orders@greencradle.com and include your name, address and order number along with the following pictures:
a) Pictures of all 6 sides of the box and 1 picture close up of the shipping label.
b) Picture of all packaging material including foam, plastic wrap, bubble wrap, etc.
c) Picture of all 4 sides of the damaged item including close ups of the damage area.
d) Picture of the signed BOL with the description of the damage items and packaging, or language indicating driver refused to wait for inspection and further inspection is needed per above.
Upon receipt of the above documentation and information from customer documenting actual shipping damage, Green Cradle may in its discretion ship out a replacement component as soon as it deems possible. If Green Cradle in its discretion elects to send such replacement, customer must have fully cooperated and continue to cooperate with Green Cradle and shipper, including retaining all damaged packaging and damaged product, and pictures/documentation as set forth above, and cooperating fully with any of Green Cradle’s or the shippers demands concerning inspection of the packaging and damaged items, further pictures, information or documentation required to make, substantiate, or complete the damage claim.
Customer must fully cooperate with Green Cradle and the shipper concerning any damaged items, otherwise customer waives their rights to any damage claims, including, all rights to any replacement, which is in Green Cradle’s discretion.

RETURN OF DAMAGED ITEMS AND RETURN INSTRUCTIONS:

Within 2 days of receipt of any replacement, Customer must unpack the replacement component out of the box in which it was delivered, and repackage the damaged component(s) in the same box using the foam cushioning the replacement component was shipped in. The damaged component must be tightly packaged in between the foam cushioning. Green Cradle will email the customer a return prepaid shipping label. Customer must tape the prepaid return shipping label to the box and let Green Cradle know that the box is ready for pickup. Green Cradle will schedule a pickup from the customer’s home of the damaged item. Under no circumstances may damaged items be retained by the Customer and must be returned to Green Cradle within 5 days of receipt, or else the customer will be liable for the original cost of each replacement product/component the customer received.

If you need any additional help with your shipment please do not hesitate to contact customer service at 877-476-2735 Monday - Saturday 11:30am - 4:30pm PST and after hours emergencies at 818-209-2957.