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Order Status
What should I know about the shipping and delivery of my order?
 
All smaller items like body care products, bedding and top of bed accessories will usually ship via UPS ground. All furniture and mattresses will ship via freight and will be delivered via curb side service where the delivery agent will take the furniture palette and/or mattresses off the truck and place it in front of the customer's home. The customer is responsible bringing in the furniture and/or mattresses inside their home. The customer has an option to upgrade to white glove service for an additional charge where the delivery agent will take the furniture and/or mattresses off the truck, bring it inside into room of choice and dispose of all packing materials. Please contact Green Cradle to receive a quote to upgrade from curb side service to white glove service. The delivery agent is not qualified to assemble cribs so it is the customer's responsibility to assemble the cribs.

Simply look for the logo to enjoy Free Ground Shipping to anywhere in the Continental United States on selected items throughout the store.

Has my order shipped?
  Click the "My Account" link at the bottom of the page to check your orders status.
How do I change quantities or cancel an item in my order?
  Click the "My Account"link at the bottom of the page to view orders you have placed. Then click the "Change quantities / cancel orders" link to find and edit your order. Please note that once an order has begun processing or has shipped, the order is no longer editable.
How do I track my order?
  Click the "My Account" link at the bottom of the page of our site to track your order.
My order never arrived.
  Click the "My Account" link at the bottom of the page to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.
An item is missing from my shipment.
  Click the "My Account" link at the bottom of the page to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.
My product is missing parts.
  Click the "My Account" link at the bottom of the page to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.
When will my backorder arrive?
  Backordered items are those which our suppliers are unable to predict when they will have more in stock, but as soon as they do, we will be able to ship the item to you.